Missing or Damaged ItemsUpdated 2 days ago
We take extra care when packing every Cozy Crew Club order, making sure your little one's new favourites arrive safely and beautifully presented. 🧸🤍
Cozy Parcel Protection | Just ÂŁ1.99
For extra peace of mind, you can add Cozy Parcel Protection for just £1.99 at checkout, offering added protection against parcels that are lost or damaged during transit, subject to the protection terms.
Something not quite right?
If your parcel arrives damaged or something is missing, please contact our friendly team within 14 days of delivery, where possible, so we can put things right.
Please include:
Your order number
Photos of the packaging and any damaged items
A photo of your packing slip if an item is missing
A brief description of the issue
A little note about packaging: We carefully package every order, but occasionally outer packaging may get a little bumped along the way. If only the external shipping packaging is damaged and your lovely Cozy items are perfectly fine, this wouldn't normally qualify for a replacement or refund.
Need a helping hand? Our Cozy Crew is always happy to help! Contact us at [email protected].
Please note: Our recommended 14-day reporting window and optional Parcel Protection do not affect your statutory consumer rights.